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Frequently Asked Questions

Where do I find my ticket?

The stadium is 100% electronic ticket. There are no printed tickets and no Will Call or Box Office windows. Download the Ticketmaster app to your phone and sign into your account to retrieve your ticket and scan at the gate for entry. Transfer ticket instructions can be found here.

Where do I park?

  • Arrive early to avoid traffic.
  • Allow at least 30 minutes to park and enter the building.
  • Bus parking info coming soon.
  • Learn more about parking at the Mercedes-Benz Stadium here.
  • Bus Parking will be available in “Marshalling Yard” near Mercedes-Benz Stadium, more information can also found here.

What is the bag policy?

All bags must be clear plastic and not exceed 12” x 6” x 12”. Only non-clear bags that are smaller than 4.5” x 6.5” will be permitted into the stadium.

Can I use cash at the stadium?

Mercedes-Benz Stadium is a cashless venue. Only cards and mobile payments are accepted for all in-stadium purchases. ReadSTATION kiosks are located throughout the stadium to convert cash into a prepaid debit card.

Have a question we didn’t answer?

Check out the MBS A-Z guide here or send us an email at [email protected]